Dropped Connections

steve menard edranem "at" dranem.org
Sat Mar 1 16:49:01 2008 

I  have observed that it does not really matter
sometimes a few characters will cause vnc down .. sometimes not;
sometimes large copies work fine

I have found that the clipboard issue is the primary disconnect cause I see

I observe VNC monitoring clipboard causes disconnects
when clipboard contents change ;
if I re-connect I can then use existing clipboard contents

have copied and pasted many items [text mainly]
I have not maintained log to correlate vnc disconnects

Steve


Trace Carpenter wrote:
> That's very interesting Steve.  What type of data?  I have found that 
> if VNC is up, and I go to another window to highlight, copy and paste 
> something, hitting the Ctrl+C will cause the connection to drop.
>
> --
> Trace Carpenter
> The Carpenter Group
> 445 E. FM1382, Ste. 3-373
> Cedar Hill, Texas 75104
> 972.617.7131 Main Line
> 972.617.9210 Private/Direct Line
> mail "at" tracecarpenter.com
> www.tracecarpenter.com
> www.carpenter-group.com
>
>
> > Date: Sat, 1 Mar 2008 02:12:14 -0400
> > From: edranem "at" dranem.org
> > To: carpenter_trace "at" hotmail.com
> > Subject: Re: Dropped Connections
> >
> > Well I tried to help
> >
> > ;-)
> >
> > good luck
> >
> > I should also mention
> > I have found vnc craps out when the clipboard has certain data on it
> >
> > ;-)
> >
> > very easy to test for
> >
> > Steve
> >
> >
> >
> >
> > Trace Carpenter wrote:
> > > Steve:
> > >
> > > I just wanted to say thanks for trying to help. Unfortunately the
> > > problem continues to exist. Since the Sonicwall sets the MTU at 1500,
> > > just to be safe I tried setting the stations' PPP MTU at 1400 and the
> > > VPN MTU at 1300. Unfortunately it still failed. Sonicwall reviewed
> > > our logs during a failure and found no problems with the VPN tunnel
> > > during the failure so I'm back to being at a complete loss.
> > >
> > > --
> > > Trace Carpenter
> > > The Carpenter Group
> > > 445 E. FM1382, Ste. 3-373
> > > Cedar Hill, Texas 75104
> > > 972.617.7131 Main Line
> > > 972.617.9210 Private/Direct Line
> > > mail "at" tracecarpenter.com
> > > www.tracecarpenter.com
> > > www.carpenter-group.com
> > >
> > >
> > > > Date: Thu, 28 Feb 2008 12:58:42 -0400
> > > > From: edranem "at" dranem.org
> > > > To: carpenter_trace "at" hotmail.com; vnc-list "at" realvnc.com
> > > > Subject: Re: Dropped Connections
> > > >
> > > > the stations mtu typically need to be smaller then the vpn
> > > >
> > > > so the data packet fits within the transmitted ethernet packet
> > > >
> > > >
> > > > Trace Carpenter wrote:
> > > > > OK, I think I understand where the confusion came in now. I 
> see that
> > > > > you mean that both stations need to have the same MTU sizes, 
> but does
> > > > > the VPN MTU need to be 100 bytes smaller than the PPP MTU on both
> > > > > stations?
> > > > >
> > > > > Oh and one last question. The Sonicwall defaults to an MTU size of
> > > > > 1500. Does that enter into the equation when I set the sizes 
> on the
> > > > > workstations?
> > > > >
> > > > > Thanks again.
> > > > >
> > > > > --
> > > > > Trace Carpenter
> > > > > The Carpenter Group
> > > > > 445 E. FM1382, Ste. 3-373
> > > > > Cedar Hill, Texas 75104
> > > > > 972.617.7131 Main Line
> > > > > 972.617.9210 Private/Direct Line
> > > > > mail "at" tracecarpenter.com
> > > > > www.tracecarpenter.com
> > > > > www.carpenter-group.com
> > > > >
> > > > >
> > > > > > Date: Thu, 28 Feb 2008 12:45:22 -0400
> > > > > > From: edranem "at" dranem.org
> > > > > > To: carpenter_trace "at" hotmail.com; vnc-list "at" realvnc.com
> > > > > > Subject: Re: Dropped Connections
> > > > > >
> > > > > > no
> > > > > > having two stations with differing MTU
> > > > > > or automatic MTU calculation on either side of a vpn
> > > > > > can cause issues
> > > > > >
> > > > > >
> > > > > > Trace Carpenter wrote:
> > > > > > > You mentioned a "mismatched" MTU will cause problems.
> > > Everything else
> > > > > > > I've seeing says that the VPN MTU should be at least 100 
> bytes
> > > less
> > > > > > > than the PPP MTU. Are you saying that is incorrect and 
> that they
> > > > > > > should be the same? Right now there are no registry entries
> > > below the
> > > > > > > HKLM\SYSTEM\CurrentControlSet\Services\Parameters\ location,
> > > so they
> > > > > > > would all have to be created.
> > > > > > >
> > > > > > > Thanks again for all your insight.
> > > > > > >
> > > > > > > --
> > > > > > > Trace Carpenter
> > > > > > > The Carpenter Group
> > > > > > > 445 E. FM1382, Ste. 3-373
> > > > > > > Cedar Hill, Texas 75104
> > > > > > > 972.617.7131 Main Line
> > > > > > > 972.617.9210 Private/Direct Line
> > > > > > > mail "at" tracecarpenter.com
> > > > > > > www.tracecarpenter.com
> > > > > > > www.carpenter-group.com
> > > > > > >
> > > > > > >
> > > > > > > > Date: Thu, 28 Feb 2008 11:31:52 -0400
> > > > > > > > From: edranem "at" dranem.org
> > > > > > > > To: carpenter_trace "at" hotmail.com; vnc-list "at" realvnc.com
> > > > > > > > Subject: Re: Dropped Connections
> > > > > > > >
> > > > > > > > yes that is likely the culprit
> > > > > > > > a mismatched MTU will cause drops and black screens and 
> pauses
> > > > > > > >
> > > > > > > > data packet sent fragmentation issue
> > > > > > > > transaction never completes
> > > > > > > >
> > > > > > > >
> > > > > > > > steve
> > > > > > > > I wondered about that when I saw this:
> > > > > > > >
> > > > > > > >
> > > > > > >
> > > > >
> > > 
> http://support.microsoft.com/default.aspx?scid=kb;en-us;826159&Product=winxp 
>
> > >
> > > > >
> > > > > > >
> > > > > > > >
> > > > > > >
> > > > >
> > > 
> <http://support.microsoft.com/default.aspx?scid=kb;en-us;826159&Product=winxp>
> > > > > > > >
> > > > > > > > Is that what you're referring to? If so I suppose it would
> > > > > require that
> > > > > > > > we lay hands on every workstation in the organization 
> all every
> > > > > > > location.
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > > > Date: Thu, 28 Feb 2008 01:13:44 -0400
> > > > > > > > > From: edranem "at" dranem.org
> > > > > > > > > To: carpenter_trace "at" hotmail.com
> > > > > > > > > CC: vnc-list "at" realvnc.com
> > > > > > > > > Subject: Re: Dropped Connections
> > > > > > > > >
> > > > > > > > > it is a per station setting that needs to be adjusted
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > Trace Carpenter wrote:
> > > > > > > > > > Thanks for the reply. Unfortunately Sonicwall 
> doesn't have
> > > > > an option
> > > > > > > > > > to adjust the VPN MTU. The option is to enable
> > > Fragmented Packet
> > > > > > > > > > Handling. It has always been enabled and the "Ignore 
> Don't
> > > > > Fragment
> > > > > > > > > > Bit" option is also checked.
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > > > Date: Wed, 27 Feb 2008 19:07:54 -0400
> > > > > > > > > > > From: edranem "at" dranem.org
> > > > > > > > > > > To: carpenter_trace "at" hotmail.com; vnc-list "at" realvnc.com
> > > > > > > > > > > Subject: Re: Dropped Connections
> > > > > > > > > > >
> > > > > > > > > > > I have seen this due to non matching MTU settings
> > > > > > > > > > >
> > > > > > > > > > >
> > > > > > > > > > > Trace Carpenter wrote:
> > > > > > > > > > > > For years I've been battling a problem that no one
> > > seems
> > > > > to be
> > > > > > > > > > able to solve.
> > > > > > > > > > > >
> > > > > > > > > > > > When using RealVNC we commonly encounter a dropped
> > > > > > > connection with
> > > > > > > > > > the error
> > > > > > > > > > > > message "Connection reset by peer (10054)." When
> > > testing
> > > > > with
> > > > > > > > > > TightVNC the
> > > > > > > > > > > > error still occurs, but he message displayed by that
> > > > > program is
> > > > > > > > > > "Error waiting
> > > > > > > > > > > > for server message."
> > > > > > > > > > > >
> > > > > > > > > > > > According to much of what has been written by James
> > > > > Weatherall,
> > > > > > > > > > the problem is
> > > > > > > > > > > > usually attributed to a lack of bandwidth and it is
> > > > > > > suggested that
> > > > > > > > > > a rate
> > > > > > > > > > > > limit on mouse pointers be inacted. In our case, we
> > > > > commonly see
> > > > > > > > > > it when going
> > > > > > > > > > > > across a 100Mbps LAN at all three of our locations
> > > and when
> > > > > > > > > > transversing a VPN
> > > > > > > > > > > > tunnel between the LANS. The VPN tunnel is a 
> dedicated
> > > > > tunnel
> > > > > > > > > > running between
> > > > > > > > > > > > Sonicwall TZ170s and the pipe between the 
> locations are
> > > > > T-1 so
> > > > > > > > > > bandwidth seems
> > > > > > > > > > > > to be an unlikely culprit.
> > > > > > > > > > > >
> > > > > > > > > > > > In a testing situation I have often left VNC
> > > sessions open
> > > > > > > for >24
> > > > > > > > > > Hours which
> > > > > > > > > > > > have been stable when no one is using either
> > > computer. The
> > > > > > > problem
> > > > > > > > > > seems to
> > > > > > > > > > > > occur most often when you have a session going
> > > between your
> > > > > > > > > > workstation and a
> > > > > > > > > > > > remote server, AND you are working on other 
> things at
> > > > > the same
> > > > > > > > > > time. For
> > > > > > > > > > > > example, while working on the remote machine you 
> open
> > > > > another
> > > > > > > > > > window on your
> > > > > > > > > > > > local machine to enter some data and then go 
> back to
> > > the
> > > > > remote
> > > > > > > > > > machine
> > > > > > > > > > > > window. It is at that time you will see the failure.
> > > > > > > > > > > >
> > > > > > > > > > > > All machines are current class machines running at
> > > least
> > > > > 1.5
> > > > > > > Gigs
> > > > > > > > > > of memory
> > > > > > > > > > > > and Windows XP Professional.
> > > > > > > > > > > >
> > > > > > > > > > > > There seem to be a few other threads with this 
> exact
> > > same
> > > > > > > problem
> > > > > > > > > > that have
> > > > > > > > > > > > been tested in the same manner and have gotten 
> the same
> > > > > error
> > > > > > > > > > messages from
> > > > > > > > > > > > the different VNC flavors, but I have yet to find a
> > > > > response to
> > > > > > > > > > their request.
> > > > > > > > > > > > Hopefully I've included enough details to help
> > > resolve this.
> > > > > > > > > > > >
> > > > > > > > > > > > Any insight would be greatly appreciated.
> > > > > > > > > > > >
> > > > > > > 
> _________________________________________________________________
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> > > > > > > >
> > > > >
> > > 
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