can't resume remote access

[Alex Pelts]

There is not enough information in your email. The error indicates that 
computer ether unreachable or vnc server is not running. One simple way 
would be to do reverse vnc connection:
On your machine run listening viewer. Make sure to open all needed ports.
Tell your sister to run vnc server and select "Add New Client" from menu 
that you get by right clicking on vnc tray icon. In the dialog that 
opens tell her to type in your ip address.
This will connect her computer to yours and you can configure things.

There are lots of faq that you can read on configuring vnc client.

Alex


Sigrid Macdonald wrote:
> Sorry to repost this but can anyone help me with it?
> My sister is blind and she can't use  her computer
> until we resolve this problem but I've lost access.
> Thanks!
> Sigrid
> 
> 
>  ----- Original Message -----
> From: Sigrid Macdonald
> To: vnc-list "at" realvnc.com
> Sent: Saturday, February 09, 2008 11:15 AM
> Subject: error message trying to connect
> 
> 
> Hello,
> 
> I'm having a problem connecting to my sister's computer via remote access.
> She just got a new computer a few days ago and this is when the problem
> started.
> Does her machine have to be configured a certain way on the other end for me
> to get in?  I'm wondering in particular about password authentication.  Should
> she
> check that box or leave it empty?  Previously, we had checked off the need
> for
> authentication and created a password but I believe that her computer trainer
> erased the old password from memory two days ago.
> 
> Anyway, I don't know what to do now.  My sister is blind and can't navigate at
> all.
> I sent her a URL that someone on this list kindly gave me to get her new IP
> address
> and she had a friend do that but I still can't get in with that address.  I
> get a message that
> says, "unable to connect to host.  Connection timed out (10060)."
> 
> Would appreciate advice.  I don't receive much mail from this list, if any, so
> could
> someone reply to my e-mail address as well?
> 
> Many thanks.
> Sigrid
> sigridmac "at" rogers.com
> 
> Sigrid Macdonald
> Author and Editor
> http://damourroad.blogspot.com/
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